Frequently Asked Questions

We provide a wide range of domestic help services including full-time maids, part-time maids, live-in maids, cooks, nannies/babysitters, elderly care, drivers, deep cleaning, and more. All our helpers are thoroughly verified and trained.

You can book a helper through our website, mobile app, or by calling our customer support at +91-7619629005. Simply select your service, location, and requirements, and we'll match you with suitable helpers.

Yes, all our helpers undergo rigorous background verification including police verification, address proof, identity verification, and reference checks. We also conduct in-person interviews to ensure reliability and trustworthiness.

Our pricing varies based on the type of service, location, and duration. We offer competitive rates with no hidden charges. Contact us for detailed pricing information for your specific requirements.

We currently operate in major cities including Bangalore, Mumbai, Delhi, Noida, Nagpur, Kanpur, Lucknow, Meerut, and Bareilly. We're continuously expanding to new locations.

We typically provide helpers within 24–72 hours of your request, depending on your location and specific requirements. However, during high demand or due to availability constraints, it may take longer.

Yes, we offer free replacement within the first week if you're not satisfied with the helper's performance. Customer satisfaction is our top priority.

No, we believe in transparent pricing. All charges are clearly mentioned upfront with no hidden fees. You only pay for the services you use.

We conduct thorough background checks, police verification, and maintain detailed records of all helpers. We also provide insurance coverage and 24/7 customer support for any emergencies.

Yes, we have 24/7 emergency support for urgent domestic help requirements. Contact our emergency helpline for immediate assistance.

Our team calls you to confirm the details that decide a good match: the role, working hours, your locality, language preferences, and anything specific like pets, a newborn, or cuisine requirements. We then shortlist verified candidates, usually within 24–72 hours, and arrange interviews at times that suit you. Once you select someone, the placement is recorded in a written agreement before the helper starts.

Yes. We arrange interviews with shortlisted candidates at your convenience, over the phone or in person, and you can meet more than one candidate before choosing. For some roles, trial period options are also available so you can see how the helper works in your home before committing.

Every helper completes government ID and Aadhaar verification, address verification through authorised third-party agencies, a court-record check, reference checks with previous employers, an in-person interview, and a role-specific skill assessment. The verification report is shared with you before onboarding. Police verification is conducted when you request it.

You are. The household employs the helper directly, and the written placement agreement records the wage, working hours, weekly off, and duties. EzyHelpers handles sourcing, verification, matching, and replacement support. The agreement also requires on-time wage payment, rest and weekly offs, and dignified treatment, and the helper always keeps their own ID documents.

You pay a one-time placement fee only after you have hired a helper through us; there are no upfront charges. The fee covers sourcing, verification, matching, interviews, and replacement support under your plan. The helper’s monthly salary is separate: you agree it directly with the helper and pay it directly to them.

No. The salary you agree with the helper goes fully to the helper, with no monthly deductions by us. Registration and placement are free for helpers; our income comes from the one-time placement fee paid by the family.

Part-time helpers work a few hours a day, usually for specific tasks like cleaning or cooking. Full-time helpers work 8–10 hours a day and return to their own home at night. Live-in helpers stay in your home and handle work across the day with agreed rest hours and a weekly off. Live-in works well for childcare, elder care, and larger homes, but you need to provide a private sleeping space and meals.

Yes. Helpers receive training aligned with HMCGSSC under Skill India, covering areas like housekeeping methods, kitchen hygiene, and safe practices around children and the elderly, along with workplace etiquette. Training does not replace experience, so we also record each helper’s prior work history and verify references.

Replacement entitlements depend on your plan: the 3-Month plan includes 1 complimentary replacement and the 11-Month plan includes 3. After your written request, we aim to offer a suitable replacement within 10 to 15 business days. Full conditions, including how replacements interact with refunds, are published in our refund policy.

Nest, our women-only helper hostel in Bangalore, offers short-term and long-term stays for domestic helpers, with meals and basic facilities included. Employers use it when they travel, and helpers use it between jobs or when they first arrive in the city. Bookings are made through the Nest page on our website.