RefundPolicy

Our comprehensive refund policy ensures your satisfaction and peace of mind when using EzyHelpers services. Your trust is our priority.

Customer Protection
Fair Refunds
Effective: Dec 2024

Refund Summary

Key points about our refund and replacement policies

Free Replacements

Up to 3 free helper replacements within the first month if not satisfied

Quick Processing

Refund requests processed within 3-5 business days with transparent timelines

Customer Protection

Full refund if no suitable helper found or service quality issues arise

Refund Policy Overview

  • EzyHelpers operates on a service placement model where we connect customers with domestic helpers
  • Our one-time placement fee covers verification, matching, and initial support services
  • Refunds are processed based on service stage and satisfaction guarantees
  • We maintain transparent refund policies to ensure customer satisfaction
  • Different refund terms apply to different service stages and situations

Placement Fee Refunds

  • Full refund available if no suitable helper is found within 7 days
  • 100% refund if helper does not show up for the first day without valid reason
  • 75% refund if helper leaves within first 3 days due to our matching error
  • 50% refund if helper leaves within first week due to compatibility issues
  • No refund after successful placement and 7 days of satisfactory service

Free Replacement Policy

  • Free replacement within 24-72 hours if not satisfied with assigned helper
  • Up to 3 free replacements within the first month of service
  • Unlimited replacements for the first 7 days at no additional cost
  • Replacement guarantee covers skill mismatch, attitude issues, or reliability problems
  • Emergency replacements available within 48 hours for urgent situations

Refund Processing Timeframes

  • Refund requests must be submitted within specified timeframes
  • Same-day refund processing for pre-placement cancellations
  • 3-5 business days for placement fee refunds after helper placement
  • 7-10 business days for complex cases requiring investigation
  • Refunds processed to original payment method or bank transfer

Non-Refundable Situations

  • Helper salaries paid directly to helpers are non-refundable through EzyHelpers
  • Services completed satisfactorily for more than 7 days
  • Customer-initiated termination without valid service-related reason
  • Cancellations due to customer relocation or changed requirements
  • Third-party payment processing fees (if applicable)
  • Services used during festivals or emergency situations with premium pricing

Dispute Resolution Process

  • Contact customer support immediately for any service issues
  • Detailed investigation of all refund requests within 48 hours
  • Documentation required for service quality or performance issues
  • Mediation services available for complex disputes
  • Final decision communicated within 72 hours of complaint submission
  • Escalation to senior management for unresolved cases

Need Help with Refunds?

Our customer service team is ready to assist with your refund requests

Refund Helpline

+91 9972571005

Available 24/7 for urgent refund requests

Email Support

contact@ezyhelpers.com

Detailed refund requests and documentation

Customer Relations Manager

Name: Anita Desai

Specialization: Customer Satisfaction & Refunds

Experience: 6+ years in customer service

Languages: English, Hindi, Marathi

This Refund Policy was last updated on December 15, 2024. We reserve the right to modify this policy with prior notice to customers.