RefundPolicy
Our comprehensive refund policy ensures your satisfaction and peace of mind when using EzyHelpers services. Your trust is our priority.
Customer Protection
Fair Refunds
Effective: Dec 2024
Refund Summary
Key points about our refund and replacement policies
Free Replacements
Up to 3 free helper replacements within the first month if not satisfied
Quick Processing
Refund requests processed within 3-5 business days with transparent timelines
Customer Protection
Full refund if no suitable helper found or service quality issues arise
Refund Policy Overview
- EzyHelpers operates on a service placement model where we connect customers with domestic helpers
- Our one-time placement fee covers verification, matching, and initial support services
- Refunds are processed based on service stage and satisfaction guarantees
- We maintain transparent refund policies to ensure customer satisfaction
- Different refund terms apply to different service stages and situations
Placement Fee Refunds
- Full refund available if no suitable helper is found within 7 days
- 100% refund if helper does not show up for the first day without valid reason
- 75% refund if helper leaves within first 3 days due to our matching error
- 50% refund if helper leaves within first week due to compatibility issues
- No refund after successful placement and 7 days of satisfactory service
Free Replacement Policy
- Free replacement within 24-72 hours if not satisfied with assigned helper
- Up to 3 free replacements within the first month of service
- Unlimited replacements for the first 7 days at no additional cost
- Replacement guarantee covers skill mismatch, attitude issues, or reliability problems
- Emergency replacements available within 48 hours for urgent situations
Refund Processing Timeframes
- Refund requests must be submitted within specified timeframes
- Same-day refund processing for pre-placement cancellations
- 3-5 business days for placement fee refunds after helper placement
- 7-10 business days for complex cases requiring investigation
- Refunds processed to original payment method or bank transfer
Non-Refundable Situations
- Helper salaries paid directly to helpers are non-refundable through EzyHelpers
- Services completed satisfactorily for more than 7 days
- Customer-initiated termination without valid service-related reason
- Cancellations due to customer relocation or changed requirements
- Third-party payment processing fees (if applicable)
- Services used during festivals or emergency situations with premium pricing
Dispute Resolution Process
- Contact customer support immediately for any service issues
- Detailed investigation of all refund requests within 48 hours
- Documentation required for service quality or performance issues
- Mediation services available for complex disputes
- Final decision communicated within 72 hours of complaint submission
- Escalation to senior management for unresolved cases
Need Help with Refunds?
Our customer service team is ready to assist with your refund requests
Refund Helpline
+91 9972571005
Available 24/7 for urgent refund requests
Email Support
contact@ezyhelpers.com
Detailed refund requests and documentation
Customer Relations Manager
Name: Anita Desai
Specialization: Customer Satisfaction & Refunds
Experience: 6+ years in customer service
Languages: English, Hindi, Marathi
This Refund Policy was last updated on December 15, 2024. We reserve the right to modify this policy with prior notice to customers.