PrivacyPolicy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use EzyHelpers services.
Privacy at a Glance
Key points about how we handle your personal information
Are you a helper using the EzyHelpers Partner App? Read the Partner App Privacy Policy instead.
Data Protection
We use industry-standard security measures to protect your personal information
Limited Sharing
We only share necessary information with verified helpers to provide services
Your Control
You have full control over your data with rights to access, modify, or delete
Information We Collect
- Personal information you provide (name, email, phone number, address)
- Service preferences and booking history
- Payment information (processed securely through encrypted channels)
- Communication records between you and our support team
- Device information and usage analytics for service improvement
How We Use Your Information
- To provide and improve our home services platform
- To match you with suitable helpers based on your requirements
- To process payments and manage your bookings
- To communicate important updates about your services
- To ensure safety and security for all platform users
- To comply with legal obligations and resolve disputes
Information Sharing
- With verified helpers to facilitate service provision
- With payment processors for secure transaction handling
- With law enforcement when required by law
- With service providers who assist in platform operations
- We never sell your personal information to third parties
Data Security
- Industry-standard encryption for all sensitive data
- Regular security audits and vulnerability assessments
- Secure data storage with restricted access controls
- Employee training on data protection best practices
- Incident response procedures for any security breaches
Your Rights Under the DPDP Act, 2023
- Access the personal data we hold about you and a summary of how it is being used
- Request correction of data that is inaccurate, incomplete or out of date
- Request erasure of your account and the personal data associated with it, except records we must keep by law
- Withdraw a consent you gave earlier, as easily as you gave it, and opt out of marketing at any time
- Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
- Raise a grievance with our Grievance Officer, and escalate it to the Data Protection Board of India if we do not resolve it
Cookies and Tracking
- Essential cookies for platform functionality
- Analytics cookies to understand user behavior
- Marketing cookies for personalized advertisements
- Third-party cookies from integrated services
- You can manage cookie preferences through your browser settings
Questions About Privacy?
Our Grievance Officer is here to help with any privacy concerns
Email Us
contact@ezyhelpers.com
Get responses within 48 hours
Call Our Privacy Hotline
+91-7619629005
Monday to Saturday, 9am to 7pm IST
Privacy & Data Protection Contact
For any question about how EzyHelpers collects, uses or stores your personal data, or to raise a privacy grievance, contact our Grievance Officer directly.
Grievance Officer: Sindhu, EzyHelpers
Data Fiduciary: Aasaan Parijan Private Limited (trading as EzyHelpers), Bangalore, Karnataka, India
Email: contact@ezyhelpers.com
Phone: +91 76196 29005
Languages: English, Hindi
Filing a Privacy Complaint
If you believe your privacy rights have been violated, raise it with our Grievance Officer first. We acknowledge every grievance within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.