How It Works
Finding reliable home help has never been easier. Our simple 4-step process connects you with verified, trusted professionals.
Simple Steps to Success
Our streamlined process ensures you get the right helper quickly and safely
Tell Us Your Needs
Share your requirements - type of help needed, location, timing preferences, and specific skills required.
- Select service type (maid, cook, driver, etc.)
- Choose your preferred schedule
- Set your location and budget
- Add any special requirements
We Find & Verify
Our team searches for suitable candidates and conducts thorough background verification and skill assessment.
- Background verification checks
- Document validation
- Reference checks from previous employers
- Skill and experience assessment
Meet & Interview
We arrange meetings with pre-screened candidates so you can interview and select the best fit for your family.
- Meet candidates at your convenience
- Conduct face-to-face interviews
- Assess compatibility with your family
- Trial period options available
Ongoing Support
Once hired, we provide continuous support, replacement guarantee, and regular check-ins for your satisfaction.
- Free replacement within guarantee period
- Regular performance check-ins
- Dedicated Relationship Manager
- Conflict resolution assistance
The details behind the four steps
What verification actually includes
Verification is completed before you meet a candidate, and the report is shared with you before onboarding. Every helper goes through government ID and Aadhaar verification, address verification through authorised third-party agencies, a court-record check, reference checks with previous employers, an in-person interview, and a role-specific skill assessment.
Police verification is conducted when you request it. Because it runs through government channels, its timeline is outside our control.
The placement agreement
Every hire is recorded in a written agreement covering the wage, working hours, weekly off, and duties. The household is the helper’s employer: you agree the salary directly with the helper and pay it directly to them each month, with no monthly deductions by us.
The agreement also protects the helper. It requires wages on time, rest and weekly offs, and dignified treatment, and helpers always keep their own ID documents. In our experience, households that honour these terms keep their helpers far longer, which is the outcome both sides want.
Replacements and the cooling-off period
Live-in placements come with a 7-day cooling-off period after payment: if you cancel before the helper starts, the service fee is refunded as per our refund policy. Once the helper has joined, replacement is usually the faster remedy. The 3-Month plan includes 1 complimentary replacement and the 11-Month plan includes 3, and we aim to offer a suitable replacement within 10 to 15 business days of your written request.
One trade-off to know before you choose: using a complimentary replacement affects your refund eligibility on the original placement. The exact slabs and conditions are published in our refund policy, so you can read them before paying anything.
Timelines you can plan around
Shortlisting typically takes 24 to 72 hours. Narrow requirements take longer: a live-in cook for a specific cuisine who also speaks your language is a smaller pool than a part-time housekeeper, and we tell you upfront when that is the case. Our full-service operations hubs are in Bangalore and Bareilly today, so timelines are most predictable in those two cities.
Why Choose EzyHelpers?
We go the extra mile to ensure your complete satisfaction and peace of mind
Verified Professionals
All our helpers undergo strict background checks and verification processes.
Quick Matching
Hassle-free matching with verified, experienced domestic helpers.
Replacement Guarantee
Free replacement if you are dissatisfied, based on earliest availability.
Ready to Get Started?
Join thousands of satisfied families who found their perfect helpers through EzyHelpers
Frequently Asked Questions
Common questions about our process
How long does it take to find a helper?
We carefully shortlist suitable candidates based on your requirements within 72 hours, ensuring they meet your household needs and expectations. The final selection and hiring process is guided by your availability for interviews, so you can choose the helper who best fits your family.
What if I'm not satisfied with the helper?
If you’re not satisfied with the helper due to genuine concerns like skill gaps, attitude issues, or reliability problems, we will review the situation with both parties and arrange a replacement that better matches your family’s needs and expectations.
Do you charge any fees upfront?
We charge a one-time placement fee only after you've successfully hired a helper through our service. There are no upfront charges or hidden fees.
Are all helpers verified?
Yes, all our helpers undergo thorough background verification including document checks, reference verification, and police verification where applicable.
How do interviews with candidates work?
We arrange interviews at your convenience, over the phone or in person, and you can meet more than one shortlisted candidate before deciding. For some roles, trial period options let you see how the helper works in your home before you commit.
How many replacements are included?
Replacement entitlements depend on your plan: the 3-Month plan includes 1 complimentary replacement and the 11-Month plan includes 3. After your written request, we aim to offer a suitable replacement within 10 to 15 business days. Full conditions are published in our refund policy.
Who employs the helper after placement?
The household does. The written placement agreement records the wage, working hours, weekly off, and duties. You agree the salary directly with the helper and pay it directly to them; EzyHelpers takes no cut from it.
Which cities do you serve?
Our full-service operations hubs are in Bangalore and Bareilly today. If you live elsewhere, we can record your interest and contact you when we launch in your city.