Terms ofService
These terms govern your use of EzyHelpers platform and services. Please read carefully to understand your rights and responsibilities.
Key Terms Summary
Essential points about using our platform and services
Platform Role
We connect customers with helpers but don't provide services directly
Payment Protection
Secure payments with clear fees and refund policies for your protection
Fair Usage
All users must follow our guidelines for respectful and lawful platform use
Acceptance of Terms
- By accessing and using EzyHelpers services, you accept and agree to be bound by these terms
- These terms apply to all users including customers and service providers
- If you do not agree to these terms, you must not use our services
- We may modify these terms at any time with notice to users
- Continued use after modifications constitutes acceptance of new terms
Service Description
- EzyHelpers is a platform connecting customers with verified domestic helpers
- We facilitate bookings, payments, and communication between parties
- We do not directly provide domestic help services
- Service quality is the responsibility of individual helpers
- Platform availability may vary and is not guaranteed 24/7
User Obligations
- Provide accurate and complete information during registration
- Maintain confidentiality of your account credentials
- Use the platform only for lawful purposes
- Treat all parties with respect and professionalism
- Report any issues or violations to our support team
- Comply with local laws and regulations
Payment Terms
- Platform fees are clearly disclosed before booking confirmation
- Payments are processed securely through our payment partners
- Helper payments are released after service completion
- Refunds are subject to our refund policy terms
- Price disputes must be reported within 48 hours
- All prices are inclusive of applicable taxes
Liability Limitations
- EzyHelpers acts as an intermediary platform only
- We are not liable for helper performance or service quality
- Maximum liability is limited to platform fees paid
- Users assume responsibility for property and personal safety
- Helper training certifications are provided upon request
- Force majeure events exempt us from liability
Prohibited Conduct
- Harassment, discrimination, or abusive behavior
- Providing false information or fraudulent activities
- Circumventing platform fees or payment systems
- Sharing contact information to avoid platform usage
- Posting inappropriate content or spam
- Attempting to hack or disrupt platform operations
Account Termination
- Either party may terminate their account with notice
- We may suspend accounts for terms violations
- Pending transactions will be completed before termination
- Some obligations survive account termination
- Banned users cannot create new accounts
- Data retention follows our privacy policy
Dispute Resolution
- First attempt resolution through our support team
- Mediation services available for unresolved disputes
- Arbitration may be required for certain disputes
- Class action lawsuits are waived where permitted
- Governing law is Indian jurisdiction
- Legal proceedings must be filed within one year
Important Legal Notices
Additional terms and conditions you should be aware of
Limitation of Liability
Our liability is limited to the platform fees you have paid. We are not responsible for helper performance, property damage, or personal injury.
Service Availability
Platform availability may vary due to maintenance, technical issues, or other factors. We strive for 99.9% uptime but cannot guarantee continuous access.
Verification Process
While we verify helper credentials, you are responsible for your own safety. Always meet helpers in person before finalizing arrangements.
Terms Updates
We may update these terms periodically. Significant changes will be communicated via email and platform notifications.
Legal Questions?
Contact our legal team for terms clarification or legal matters
Legal Department
contact@ezyhelpers.com
For contract disputes and legal matters
Legal Helpline
+91 9972571005
Available Mon-Fri, 10 AM - 5 PM
Legal Compliance Officer
Name: Advocate Rajesh Kumar
Bar Registration: Maharashtra Bar Council
Specialization: Technology & Contract Law
Experience: 12+ years
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka. We encourage mediation before legal proceedings.