Terms ofService
These terms govern your use of EzyHelpers platform and services. Please read carefully to understand your rights and responsibilities.
This page is a summary. The complete and governing agreement between you and EzyHelpers is our Terms, Privacy & Policies, read together with any agreement you have signed with us. Where anything on this page conflicts with that document or with your signed agreement, those prevail. Fees, refunds, salary handling, employer status, liability and dispute resolution are all set out in full there. If you are on the Ezy Managed tier, Section 05A of that document governs your arrangement.
Key Terms Summary
Essential points about using our platform and services
Platform Role
We connect customers with helpers but don't provide services directly
Payment Protection
Secure payments with clear fees and refund policies for your protection
Fair Usage
All users must follow our guidelines for respectful and lawful platform use
Acceptance of Terms
- By accessing and using EzyHelpers services, you accept and agree to be bound by these terms
- These terms apply to all users including customers and service providers
- If you do not agree to these terms, you must not use our services
- We may modify these terms at any time with notice to users
- Continued use after modifications constitutes acceptance of new terms
Service Description
- EzyHelpers sources, verifies, trains and places verified domestic helpers with customer households
- We do not directly provide domestic help services; the helper performs the work at your home under your direction
- Two commercial tiers are available. Standard Placement: a one-time service fee, and you pay the helper her salary directly
- Ezy Managed: a reduced one-time onboarding fee plus a fixed monthly management fee charged to you, under which EzyHelpers receives the salary from you and disburses it to the helper in full on an agreed date, with nothing deducted from her wages
- Under both tiers the customer remains the helper's employer; EzyHelpers is not the employer or employer-of-record
- Ezy Managed is governed in full by Section 05A of our Terms and Policies
- Platform availability may vary and is not guaranteed 24/7
User Obligations
- Provide accurate and complete information during registration
- Maintain confidentiality of your account credentials
- Use the platform only for lawful purposes
- Treat all parties with respect and professionalism
- Report any issues or violations to our support team
- Comply with local laws and regulations
Payment Terms
- All fees are disclosed in writing before placement is confirmed. Payments are processed securely through our payment partners and a valid invoice is issued for every payment received
- Standard Placement: a one-time registration fee and a one-time service fee. The helper's monthly salary is paid by you directly to her. EzyHelpers does not collect, hold, route or disburse any part of it and takes no share of it
- Ezy Managed: a one-time registration fee, a reduced one-time onboarding fee, and a fixed monthly management fee charged to you. You transfer the helper's salary to EzyHelpers each month and we disburse the exact amount to her on the agreed payment date
- Under Ezy Managed, the management fee is invoiced to you as a separate line and is never funded from the helper's salary. Nothing is deducted from her wages for any reason
- Salary funds transferred to EzyHelpers are held solely for onward payment to the helper, form no part of our revenue, and are returned to you if not disbursed. See Section 05A of our Terms and Policies
- EzyHelpers disburses only funds actually received and is under no obligation to advance a helper's salary from its own funds
- Refunds are subject to our refund policy terms. Price disputes must be reported within 48 hours
Liability Limitations
- EzyHelpers sources, verifies and places helpers; it does not perform the domestic work
- We are not liable for helper performance or service quality
- Maximum liability is limited to the registration, service or onboarding fees and management fees you have actually paid us in the preceding twelve months
- Salary funds are excluded from that cap. Any salary money you have transferred to us and we have not disbursed is fully returnable to you, without limit and without set-off against any other dispute
- Users assume responsibility for property and personal safety
- Helper training certifications are provided upon request
- Force majeure events exempt us from liability
Prohibited Conduct
- Harassment, discrimination, or abusive behavior
- Providing false information or fraudulent activities
- Circumventing platform fees or payment systems
- Sharing contact information to avoid platform usage
- Posting inappropriate content or spam
- Attempting to hack or disrupt platform operations
Account Termination
- Either party may terminate their account with notice
- We may suspend accounts for terms violations
- Pending transactions will be completed before termination
- Some obligations survive account termination
- Banned users cannot create new accounts
- Data retention follows our privacy policy
Dispute Resolution
- First attempt resolution through our support team
- Mediation services available for unresolved disputes
- Arbitration may be required for certain disputes
- Class action lawsuits are waived where permitted
- Governing law is Indian jurisdiction
- Legal proceedings must be filed within one year
Important Legal Notices
Additional terms and conditions you should be aware of
Limitation of Liability
Our liability is limited to the platform fees you have paid. We are not responsible for helper performance, property damage, or personal injury.
Service Availability
Platform availability may vary due to maintenance, technical issues, or other factors. We strive for 99.9% uptime but cannot guarantee continuous access.
Verification Process
While we verify helper credentials, you are responsible for your own safety. Always meet helpers in person before finalizing arrangements.
Terms Updates
We may update these terms periodically. Significant changes will be communicated via email and platform notifications.
Legal Questions?
Contact our legal team for terms clarification or legal matters
Legal Department
contact@ezyhelpers.com
For contract disputes and legal matters
Legal Helpline
+91-7619629005
Available Mon-Fri, 10 AM - 5 PM
Legal & Compliance Contact
For questions about these terms, or to raise a legal or compliance concern, contact EzyHelpers directly.
Email: info@ezyhelpers.com
Phone: +91 76196 29005
Registered entity: EzyHelpers Private Limited
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka. We encourage mediation before legal proceedings.