01
Aadhaar authentication
Every applicant’s Aadhaar is biometrically authenticated via UIDAI before any further screening begins. We do not place a caregiver whose Aadhaar identity cannot be confirmed.
Mandatory · 100%
Trust · Bangalore
Six steps before anyone enters your home.
Aadhaar, ID, in-person interview, background check, condition-specific experience review, and a pre-placement health screening. Every caregiver. Every placement.
Reviewed by Sister Mary George, B.Sc Nursing, Care DirectorLast updated May 2026
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In one paragraph
Roughly one in four applicants make it through. Aadhaar authentication, government IDs, in-person interview, background and reference checks, condition-specific experience review, and pre-placement health screening, non-negotiable, in that order. Verification documents are shared with the family before placement.
The screening steps
Six checks, every caregiver, no exceptions.
Each step is independent, failing any one removes the candidate. We don’t override on the basis of urgency; we’d rather take an extra day than place wrong.
02
Government ID & address
PAN, voter ID, or driving licence, at least one secondary government-issued ID. Permanent and current address are verified. Address mismatches are flagged for in-person review.
2 government IDs minimum
03
In-person interview
A structured in-person interview at one of our offices, lasting 45–60 minutes. We assess language, demeanour, communication, willingness for the work, and red-flag any inconsistency in their stated experience.
~45 mins · in-office
04
Background & reference check
Police-verifiable background check, plus telephone reference checks with two prior employers (where the candidate has worked before). Anything unverifiable is treated as unverified.
2 references · police record
05
Condition-specific experience review
For care placements, we verify hands-on experience with the relevant condition (dementia, stroke, post-surgery, bedridden) within the last 12–18 months. We don’t place caregivers on conditions they haven’t managed before.
Condition-specific
06
Pre-placement health screening
Basic health check covering communicable diseases (TB, hepatitis), vision, and physical capacity for the role. For bedridden or post-surgical care placements, additional capability tests apply.
Pre-placement
Why we say no
Eight things that disqualify a candidate.
No matter how kind, capable, or in-need the candidate is, these are non-negotiable. Care placements affect families’ safety, there is no flexibility here.
- Failed Aadhaar biometric authentication
- Mismatched ID across documents
- Any criminal record
- Two or more unverifiable prior employers
- Inconsistent or fabricated experience claims
- Failed condition-specific assessment
- Communicable disease without clearance
- Refusal of background check
After placement
Verification doesn’t end when the caregiver arrives.
Continuous oversight is how we catch the rare cases where things change after a strong start.
Daily WhatsApp check-ins
Caregivers report into our team daily during placements, anything unusual is flagged the same hour.
Family feedback loop
We follow up with the family in week 1, week 4, and quarterly. Concerns are acted on within 24 hours.
Surprise visits
For long-term placements (3+ months), our care coordinators conduct unannounced check-in visits.
Re-verification annually
Every active caregiver is re-verified annually, Aadhaar, address, and reference re-checks.
For the family
What you receive before placement begins.
- Caregiver name, age, languages
- Masked Aadhaar copy
- Government ID copy
- Verification summary report
- Two reference contacts
- Stated experience timeline
- Photo + photograph match
- Health screening confirmation
How it actually works
What happens, in order, from application to placement.
A candidate’s Aadhaar is authenticated first, through UIDAI, because every later step depends on knowing who we are actually screening. We then verify a second government ID and confirm both permanent and current address through a third-party verification agency, the same category of agency corporate employers use for background checks. If the address on record does not match what the candidate states in person, we send someone to check in person rather than accept the mismatch.
The court-record check runs in parallel with reference calls. We ask two previous employers direct questions, not just whether the candidate worked there, but how they behaved in the home, whether there were any concerns, and whether the employer would hire them again. A reference who cannot be reached after repeated attempts is noted as unverifiable rather than assumed clean.
For care placements specifically, we add a condition-specific review: has this candidate actually cared for a dementia patient, a bedridden patient, someone recovering from a stroke, in the recent past, and can they describe what that looked like day to day. Confidence built on general elder-care experience is not the same as confidence built on the specific condition your family is facing, so we test for the specific case.
Once every step clears, we compile the verification report described above and share it with the family before the placement is confirmed. You are not asked to trust the process blindly. You get to see what it found.
For the family
What verification can't tell you, and what to check at the interview.
A clean verification report confirms identity, address and history. It does not confirm chemistry with your parent, comfort with your household's routine, or fluency in the language your parent actually speaks at home.
- Ask the caregiver to describe their last placement in their own words, and listen for specifics rather than generic answers
- Confirm the language they are most comfortable speaking, not just a language they know
- Ask what they would do in a specific emergency relevant to your parent’s condition
- Watch how they greet and speak with your parent during the interview, not only with you
- Ask directly whether they have handled the specific condition your family is dealing with
- Raise any household-specific expectation, diet, prayer time, pets, before placement, not after
When something doesn't check out
A flag at any step stops the placement, it doesn't get a second look later.
If Aadhaar authentication fails, the candidate is not screened further. If a court record turns up, the candidate is removed from our network. If a reference cannot be reached after repeated attempts, we treat that gap as unresolved rather than assume it would have come back clean, and the candidate stays on hold until it is resolved or two further references are provided.
None of this is a judgement on the person as a human being. Many candidates are turned away for reasons that have nothing to do with character, an employer who never answers the phone, an address that has changed twice in a year and is genuinely hard to confirm. But a family placing a caregiver with an elderly or unwell relative deserves a clean, documented answer, not our best guess. So we hold the line even when it costs us a placement we could otherwise have filled faster.
Frequently asked
Verification, answered.
Trust starts before the door opens.
Not after.
Tell us about your situation. We’ll share verified caregiver shortlists with full documentation before any placement decision.