The fine print,made plain.

This page is a single, consolidated legal notice covering your use of www.ezyhelpers.com, our mobile applications, our WhatsApp channels, and any service you book through EzyHelpers. It comprises our Terms of Service, Privacy Policy, Refund & Replacement Policy, and our notice under India's Digital Personal Data Protection Act, 2023.

By registering, paying any fee, or engaging a helper through EzyHelpers, you confirm that you have read and accepted these terms in full. If you do not agree with any part, please do not use the service.

To use EzyHelpers, you must be 18 years or older, a resident of India, and legally competent to enter into a contract under the Indian Contract Act, 1872. By creating an account or sharing your details with us, you confirm that the information you provide is accurate, current, and complete, and that you will keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Notify us immediately at contact@ezyhelpers.com if you suspect unauthorised use.

EzyHelpers operates as a hybrid workforce platform and operations company. Our role is to source, verify, train, and place Helpers at Customer households. We do not provide the domestic services ourselves — those are performed by the Helper at your residence under your direction.

Availability of categories may vary by city, season, and Helper supply. We do not guarantee placement of any specific Helper profile within a fixed timeframe but commit to good-faith efforts to match your requirements.

This section applies only if your written agreement places you on the Ezy Managed tier. Where anything in this section conflicts with Section 05 or Section 06, this section prevails for Ezy Managed Customers. Standard Placement Customers are unaffected by this section.

We've designed our policy around replacements rather than refunds, because our value to you is in supplying the right Helper — not in returning your money. Here is exactly how it works.

A placement works when both sides hold up their end. By engaging EzyHelpers you agree to the following, and a material failure on any of them may reduce or void your refund and replacement entitlements.

• Describe the work accurately. Household size, floor, lift availability, pets, cooking style, number of family members and any medical or mobility needs must be stated before placement. Materially changing the scope after placement is not a ground for refund.
• Pay on time. Under Standard Placement, pay the Helper her agreed salary on the agreed date. Under Ezy Managed, transfer the salary and Management Fee to EzyHelpers by the funding date in your agreement.
• Provide agreed working conditions. Reasonable working hours, a weekly off, meals where agreed, and for live-in placements, private and lockable sleeping space with access to a washroom.
• Treat the Helper lawfully and with dignity. Withholding wages, confiscating identity documents or a mobile phone, physical or verbal abuse, or restricting a Helper's freedom of movement will end the placement immediately, void all refund entitlement, and may be reported to the authorities.
• Do not require unagreed work. Work at a second address, driving, or care duties not in the original scope require a fresh agreement.
• Raise issues through us. Where a problem arises, contact your coordinator or contact@ezyhelpers.com before terminating a placement, so that it can be investigated and, where possible, fixed.
• Keep your details current. Address, phone number and payment details must be kept accurate.
• Do not solicit directly. Engaging a Helper introduced by EzyHelpers outside the agreement, or introducing her to a third party for engagement, is a breach and attracts the conversion fee set out in your agreement.

EzyHelpers sources, screens, verifies, trains and introduces Helpers. Once a Helper begins work at your residence, you are the Helper's employer for all legal purposes. The Helper works under your direction, in your home, on your instructions. EzyHelpers does not supervise the day-to-day performance of domestic work and is not the employer, principal employer or employer-of-record of the Helper.

This is true under both commercial tiers. Under Ezy Managed, EzyHelpers administers the payment of wages as your disbursing agent on your instruction. Administering a payment is not the same as employing a person, and nothing in the Ezy Managed arrangement transfers employer status, employer liability or any statutory employer obligation from you to EzyHelpers.

EzyHelpers does not guarantee the conduct, honesty, competence, punctuality or continued availability of any Helper. Our commitment is to verify to the standard set out in Section 09 and to replace a Helper on the terms of your Plan.

Before a Helper is introduced to you, EzyHelpers collects and records identity documents (including Aadhaar), a current photograph, a permanent address, and contact details for previous households where these are available. These are shared with you so that you can satisfy yourself and, where you live in an apartment complex, obtain a staff gate pass.

You must keep your own copies of the Helper's documents at home. If you become aware of any discrepancy in a document or reference, tell us immediately at contact@ezyhelpers.com.

EzyHelpers provides sourcing, verification, placement and, under Ezy Managed, salary administration. We do not perform the domestic work and we do not control the Helper's conduct inside your home.

• EzyHelpers is not liable for any act, omission, negligence, theft, damage, injury or misconduct by a Helper in your household. Your remedies are the replacement entitlement under your Plan and any claim you may have against the Helper or under your own insurance.
• EzyHelpers is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of income, opportunity, data or reputation, however arising.
• Except in respect of Salary Funds, EzyHelpers' total aggregate liability to a Customer arising out of or in connection with the services, in contract, tort or otherwise, is limited to the total of the Registration Fee, Service Fee or Onboarding Fee, and Management Fees actually paid by that Customer to EzyHelpers in the twelve months preceding the event giving rise to the claim.
• Salary Funds are excluded from the cap above. EzyHelpers is fully liable to return or correctly disburse any Salary Funds it has received and not disbursed in accordance with Section 05A. That money is yours and no liability cap applies to it.
• Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by our negligence.
• EzyHelpers is not liable for delay or failure caused by a Force Majeure Event, including natural disaster, epidemic, civil disturbance, strike, sustained power or telecommunications failure, banking system outage, or governmental action.

Any claim must be brought within twelve months of the date on which you first became aware, or ought reasonably to have become aware, of the facts giving rise to it.

Your privacy matters. This section explains what we collect, why, and what control you have.

This notice is given under the Digital Personal Data Protection Act, 2023. EzyHelpers (Aasaan Parijan Private Limited) is the Data Fiduciary for personal data you provide. You are the Data Principal.

To exercise any right, write to contact@ezyhelpers.com with the subject line “DPDP request”. We respond within 30 days.

We use cookies and similar technologies on www.ezyhelpers.com. Strictly necessary cookies keep the site working, remember your form progress and protect our forms from automated abuse. Analytics cookies tell us which pages are used and where people get stuck. Advertising and attribution cookies, including identifiers passed in the URL by advertising platforms, let us understand which campaigns produce enquiries.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies will break parts of the site, including the enquiry forms. We also use Google reCAPTCHA on our forms; your use of those forms is subject to Google's privacy policy and terms of service.

By sharing your phone number you consent to being contacted by EzyHelpers on WhatsApp, by phone, SMS and email in connection with your enquiry and your placement. This includes service messages such as profile shares, interview scheduling, payment reminders and, under Ezy Managed, monthly salary disbursement confirmations.

Calls may be recorded for quality and training purposes, with disclosure at the time of the call. You can opt out of promotional messages at any time by replying STOP on WhatsApp or writing to contact@ezyhelpers.com. Service and transactional messages relating to an active placement cannot be opted out of while the placement is running, because they are how we do the job.

The EzyHelpers name, the Ezy Managed and Nest names, our logos, the Platform, its design, text, photographs, guides, pricing structures, training material and code are owned by Aasaan Parijan Private Limited or licensed to it. You may read and share our pages for personal use.

You may not copy, scrape, republish, resell or use our content to train a commercial model, or use our marks in a way likely to suggest an association that does not exist. Helper profiles shared with you are confidential and provided solely so you can decide on a placement; they must not be forwarded to third parties or posted publicly.

EzyHelpers may suspend or terminate your account and any active placement, with immediate effect and without refund, where:

• A Helper is mistreated, underpaid, unlawfully confined, or has documents or a phone withheld.
• You behave abusively or threateningly towards a Helper or towards our staff.
• You provide false information about the household, the work, or your identity.
• Fees due are not paid, or under Ezy Managed the monthly salary funding is repeatedly late or missing.
• You breach the non-solicitation term in your agreement.
• We are required to do so by law or by a competent authority.

You may end the relationship at any time on written notice, subject to the notice period in Section 05A.7 where you are on Ezy Managed. On termination for any reason, any Salary Funds we hold and have not disbursed are dealt with under Section 05A and returned to you — that obligation survives termination and is not affected by any dispute about fees.

These terms are governed by the laws of India.

• Step 1 — Internal resolution. Write to our Grievance Officer under Section 18. Allow 30 days for internal resolution before escalating externally.
• Step 2 — Mediation. If unresolved, both parties will attempt mediation in good faith in Bengaluru before commencing proceedings.
• Step 3 — Arbitration. Any dispute not resolved by mediation shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Bengaluru and the language is English.
• Jurisdiction. Subject to the above, the courts at Bengaluru, Karnataka have exclusive jurisdiction.
• Consumer rights preserved. Nothing here prevents you from approaching a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the Data Protection Board of India in respect of a data grievance.

In accordance with the Information Technology Act, 2000, the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for EzyHelpers can be reached at:

We acknowledge every grievance within 48 hours of receipt and aim to resolve it within 30 days. Please include your name, registered phone number, the placement reference and a clear statement of what went wrong.

We may update this document to reflect changes in our services, our practices or applicable law. The date of the last update is shown at the foot of this page. Continued use of the Platform or of an active placement after an update means you accept the revised terms.

Where a change materially affects your commercial position — for example a change to the Management Fee, the Agreed Payment Date mechanics, or your refund entitlements — we will notify you directly by email or WhatsApp at least 30 days before it takes effect, and you may end the arrangement under Section 05A.7 without further Management Fee liability if you do not accept it.

Where this document conflicts with a signed agreement between you and EzyHelpers, the signed agreement prevails.