About the role
Can you grow a business, lead a team, handle difficult customer conversations, and step on the ground when a situation needs your attention? At EzyHelpers, we help families find reliable domestic help and caregiving support. We’re looking for a dynamic, entrepreneurial leader to own Sales & Operations — from the first customer enquiry to placement, ongoing service, and escalation resolution. This is a high-stakes leadership role with direct accountability for business growth, customer experience, and team performance. We strongly encourage women leaders to apply.
What you'll do
Your day-to-day responsibilities
- Sales & revenue: Lead the sales funnel, improve conversions, drive collections, and deliver revenue and profitability targets.
- Customer management: Understand requirements, set clear expectations, oversee placements, and build lasting customer relationships.
- Operations & delivery: Coordinate with sourcing and placement teams to ensure suitable matches, timely joining, smooth onboarding, and service continuity.
- Escalations & replacements: Personally handle sensitive cases, resolve issues fairly for customers and helpers, and address root causes to reduce recurring complaints.
- Team leadership: Set targets, review performance, coach team members, and build a culture of ownership and responsiveness.
- On-ground execution: Visit customers, meet helpers, support placements, and resolve issues in person when required.
- Processes & reporting: Strengthen SOPs, maintain CRM discipline, track pending cases, and work with the founders to improve business performance.
What we're looking for
Skills and experience required
- Proven experience managing sales, service operations, and teams.
- Fluency in English, Kannada, and Hindi is mandatory — you will lead conversations with customers, helpers, and the team in all three.
- An entrepreneurial mindset, strong commercial judgment, and the ability to take decisions and follow through.
- Confidence in negotiation, conflict resolution, and demanding customer situations.
- Empathy and firmness when working with customers, helpers, and colleagues.
- Willingness to work from our Bangalore office, travel locally, and remain reachable for urgent escalations, including occasional support beyond regular office hours.
Nice to have
Bonus points if you have these
- Experience in staffing, home services, caregiving, hospitality, or another people-intensive service business.
How we’ll measure success
- Revenue growth
- Conversions and collections
- Margins
- Placement turnaround
- Customer retention
- Escalation resolution and replacement rates
- Team productivity
Compensation
- This is a performance-linked opportunity. Compensation will be tied to agreed business and service outcomes.
- We’re looking for someone who takes ownership of the business and delivers measurable results.
How to apply
- Email athira@ezyhelpers.com with the subject “Application: Head – Sales & Operations”.
- Please share your CV, current and expected compensation, notice period, and one measurable sales or operations achievement.
- Know someone who would thrive in this role? Please refer them.