Responsibilities
- Handle inbound and outbound sales calls with customers seeking domestic help; qualify budget, role type, timing, location, and household preferences.
- Explain EzyHelpers’ service model, verification approach, process steps, plans, and charges clearly — no jargon, no pressure tactics.
- Guide interested customers through registration, payment or confirmation steps, and next milestones with calm professionalism.
- Follow up persistently on warm leads (calls, WhatsApp where appropriate) until closure or a clean disqualification — with notes every time.
- Maintain accurate lead data, call outcomes, and pipeline stages in CRM, spreadsheets, or internal tools your manager defines.
- Coordinate with sourcing and operations so customer promises in sales match what the field team can fulfil; flag mismatches early.
- Handle common objections (price, trust, timelines) with empathy; escalate edge cases to your lead when needed.
- Track personal and team targets (calls, registrations, confirmations, revenue contribution) and participate in daily or weekly sales huddles.
- Support repeat enquiries, renewals, or upsell paths where the playbook applies.
Requirements
- Strong spoken communication and persuasion — confident, respectful, never pushy.
- Ability to conduct sales conversations in English, Hindi, and Kannada (customers switch languages often).
- Solid listening skills: you can restate a family’s problem before you pitch.
- Disciplined follow-up habits; you treat “no answer yet” as a state to manage, not ignore.
- Comfort in a target-driven environment (individual and team KPIs).
- Basic hands-on comfort with CRM tools, Google Sheets / Excel, or similar — we will train you on our stack.
- Currently based in Bangalore (or able to relocate and work daily from our HSR Layout office).
Nice to have
- 1–3 years in tele-sales, inside sales, retail or service sales, or customer acquisition.
- Exposure to domestic staffing, recruitment, home services, edtech sales, or other high-trust consumer categories.
- Familiarity with Bangalore neighbourhoods and how families talk about household help.
- Prior use of diallers, WhatsApp Business, or ticketing tools alongside CRM.
Key performance indicators
- Leads worked and calls / meaningful conversations completed
- Follow-ups logged on time
- Customer registrations and service confirmations closed
- Placements or revenue attributed to your pipeline
- Lead-to-conversion ratio and funnel hygiene
- Contribution from repeat or renewal opportunities where applicable
What we are looking for
- Someone who genuinely enjoys speaking with customers
- Trust-building and closure without aggressive hard-selling
- Neat records and predictable follow-through
- Ownership of personal targets and tight collaboration with operations for delivery
Why join EzyHelpers
- Meaningful category — you help real families and workers every week
- Direct line of sight to revenue and growth
- Fast-paced, feedback-rich sales culture
- Room to grow into senior executive or team lead paths as we scale
Work setup and compensation
- Full-time role based at our Bangalore office (HSR Layout) — not remote.
- Standard weekday hours; occasional flexibility during peak inquiry windows may be needed (aligned with your manager).
- Competitive fixed compensation plus performance-linked incentives — structure discussed with shortlisted candidates.
- Tools provided or supported: CRM, telephony / dialler as applicable, spreadsheets, and internal playbooks.