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Care Manager (24×7 Operations)

Care Managers run the central nervous system of our care operations. Families call you when they’re worried. Caregivers WhatsApp you when something’s off. Hospitals message you when a discharge is happening tomorrow morning. You triage all of it, make a call, dispatch a person, and follow up by 9 AM. We run three shifts (8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM), and there’s always at least one Care Manager on duty. The night shift is quieter but more consequential — most emergencies happen between 11 PM and 4 AM. It’s a role for someone who finds calm in chaos — a hospital BD, a startup ops generalist, or a triage nurse who wants off the ward.

Responsibilities

  • Pick up every inbound call, message, and WhatsApp within the response SLA.
  • Triage emergencies — connect to ambulance partner, treating doctor, family.
  • Dispatch caregivers for same-day placements (within 6-hour SLA).
  • Handle replacement requests within 24 hours.
  • Maintain the duty log — every call, every action, every outcome.
  • Coordinate hospital discharge placements with case managers.
  • Brief incoming caregivers on each new family before they leave.
  • Be the family’s day-to-day point of contact for any concern.
  • Escalate clinical questions to the Clinical Care Manager.
  • Handle billing queries and payment follow-ups.
  • Run the monthly retention call with active long-term clients.
  • Document everything — we are an evidence-driven operation.

Requirements

  • Bachelor’s degree (any discipline).
  • Excellent spoken Kannada + Hindi + English.
  • 2+ years in customer-facing operations (hospital, hotel, startup ops, etc.).
  • Comfort with shift work, including night shifts on rotation.
  • Strong written communication for WhatsApp and email.
  • Calm under pressure — references should call out your composure.
  • Comfortable with software tools (we use a custom dispatch app).

Nice to have

  • Hospital case management experience.
  • Healthcare BD or family-facing patient relations background.
  • Tamil or Telugu fluency.
  • Prior 24×7 operations role.

Shift

  • Rotating: 8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM. Two-week rotations.

Compensation & benefits

  • ₹40,000–₹70,000 / month.
  • Night-shift differential +15%.
  • Cab transport home after 11 PM.
  • Group medical insurance (family floater).
  • Annual leave (20 days).
  • Quarterly off-sites.
  • Annual performance bonus 1–2 months.

Career path

  • Year 1 · Care Manager — master triage and dispatch.
  • Year 1–2 · Senior Care Manager (₹65–95k/month).
  • Year 3+ · Operations Head.

Apply

Application form

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Roles, tenure, and specifics that match this opening (field work, team leadership, verification, sourcing, ops — as applicable).

What draws you to this position and how you would contribute in the first few months.