About the role
Care Managers run the central nervous system of our care operations. Families call you when they’re worried. Caregivers WhatsApp you when something’s off. Hospitals message you when a discharge is happening tomorrow morning. You triage all of it, make a call, dispatch a person, and follow up by 9 AM. We run three shifts (8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM), and there’s always at least one Care Manager on duty. The night shift is quieter but more consequential — most emergencies happen between 11 PM and 4 AM. It’s a role for someone who finds calm in chaos — a hospital BD, a startup ops generalist, or a triage nurse who wants off the ward.
What you'll do
Your day-to-day responsibilities
- Pick up every inbound call, message, and WhatsApp within the response SLA.
- Triage emergencies — connect to ambulance partner, treating doctor, family.
- Dispatch caregivers for same-day placements (within 6-hour SLA).
- Handle replacement requests within 24 hours.
- Maintain the duty log — every call, every action, every outcome.
- Coordinate hospital discharge placements with case managers.
- Brief incoming caregivers on each new family before they leave.
- Be the family’s day-to-day point of contact for any concern.
- Escalate clinical questions to the Clinical Care Manager.
- Handle billing queries and payment follow-ups.
- Run the monthly retention call with active long-term clients.
- Document everything — we are an evidence-driven operation.
What we're looking for
Skills and experience required
- Bachelor’s degree (any discipline).
- Excellent spoken Kannada + Hindi + English.
- 2+ years in customer-facing operations (hospital, hotel, startup ops, etc.).
- Comfort with shift work, including night shifts on rotation.
- Strong written communication for WhatsApp and email.
- Calm under pressure — references should call out your composure.
- Comfortable with software tools (we use a custom dispatch app).
Nice to have
Bonus points if you have these
- Hospital case management experience.
- Healthcare BD or family-facing patient relations background.
- Tamil or Telugu fluency.
- Prior 24×7 operations role.
Shift
- Rotating: 8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM. Two-week rotations.
Compensation & benefits
- ₹40,000–₹70,000 / month.
- Night-shift differential +15%.
- Cab transport home after 11 PM.
- Group medical insurance (family floater).
- Annual leave (20 days).
- Quarterly off-sites.
- Annual performance bonus 1–2 months.
Career path
- Year 1 · Care Manager — master triage and dispatch.
- Year 1–2 · Senior Care Manager (₹65–95k/month).
- Year 3+ · Operations Head.