Responsibilities
- Own end-to-end supply: lead → call → profile → verify → ready → placement; ensure daily visibility of pipeline and bottlenecks.
- Maintain availability of helpers across live-in, full-time, part-time, and on-demand; balance category mix with sales demand.
- Lead Field Officers: territories, daily visit targets, sourcing tactics by area; track visits, leads generated, profiles created, and productivity.
- Enforce field discipline: app check-in/check-out, live tracking where used, daily work reporting (DWR), and escalation when standards slip.
- Manage tele-sourcing: call volumes, connect rates, lead-to-profile conversion, follow-up rigour; allocate leads fairly and track performance.
- Build and refine systems for lead allocation, call logging, and performance monitoring (CRM, sheets, internal tools).
- Own profile quality: complete, accurate, role-aligned records to cut wrong matches, customer rejections, and unnecessary replacements.
- Ensure verification and compliance pathways are followed: Aadhaar, background checks, police verification where applicable; keep the supply pool audit-ready.
- Partner with sales on fast matching, placement success, time to closure, and profile-to-placement ratio; surface supply gaps before they hit revenue.
- Spot skill and expectation gaps; coordinate basic training or readiness steps so helpers are job-ready, salary-aligned, and expectation-aligned.
- Track field metrics (leads and profiles per FO, cost per helper), tele metrics (calls, connects, conversions), and overall pool health (active helpers, placement conversion, replacement rate, time to closure).
- Write and improve SOPs for field sourcing, tele sourcing, and profiling; push speed, quality, and efficiency without cutting corners.
Requirements
- Roughly 3–6 years in blue-collar hiring, staffing, recruitment, or high-volume supply ops — with hands-on experience managing both field teams and tele-calling teams.
- Proven people leadership: coaching, targets, attendance and output control for on-ground and phone-based teams.
- Target-driven execution: you plan in weekly and daily horizons, not only in decks.
- Comfort with data: dashboards, conversion funnels, and using numbers to reallocate effort.
- Strong systems for follow-up, quality checks, and accountability — you cannot stand chaos without fixing it.
- High ownership in ambiguous, high-pressure environments; solution-oriented when volume spikes or demand shifts.
- Based in Bangalore (or able to relocate); able to be present with field and floor teams as needed from HSR Layout.
- Professional communication in English and Hindi; Kannada is a strong plus for local helper and partner conversations.
Nice to have
- Domestic staffing, home services, gig, or marketplace supply experience in India.
- Prior use of diallers, field-force apps, and CRM for supply or recruitment.
- Exposure to verification vendors, police verification processes, or compliance checklists.
Key KPIs
- Daily / weekly helper sourcing output
- Active helper pool size and health by category
- Lead → profile → placement conversion
- Replacement rate as a quality signal
- Cost per acquisition where tracked
- Time to closure from profile-ready to placement
- Field Officer productivity (visits, leads, profiles)
- Tele caller productivity (calls, connects, conversions)
Why this role matters
- Supply directly drives revenue, NPS, and trust in a two-sided marketplace
- You build the operating system that keeps sales honest and customers served
- Visible impact: when supply works, the whole company feels it
Growth path
- Sourcing Lead → City Supply Head → Regional supply / ops leadership
- Performance and scale create room to expand mandate quickly
What to expect
- High ownership, high tempo, high impact — not a theoretical strategy role
- Full-time role centred in Bangalore with field and tele floor exposure
- Compensation and variable structure discussed with shortlisted candidates