About the role
Care Supervisors are the field arm of our quality system. You visit 15 to 20 active placements every two weeks — sit with the patient and family, review the caregiver’s logs, observe the room, ask the questions the family doesn’t think to ask, and report what you find back to our central team. It’s not a desk job. You’re on a scooter for 6 hours a day across Bangalore, in conversation for the rest. The work demands a clinical instinct, a soft voice, and the ability to spot a small problem before it becomes a complaint. We pair you with a Clinical Care Manager you call when something needs more than your judgement alone.
What you'll do
Your day-to-day responsibilities
- Visit 15–20 active care placements every two weeks across your assigned zone.
- Sit with the patient and family for 30–45 minutes per visit.
- Review the caregiver’s daily log book and app entries.
- Observe the room, the patient’s appearance, and the household tone.
- Re-train the caregiver on the spot if you see protocol gaps.
- Document findings — strengths, gaps, escalations — in our supervisor report.
- Identify caregivers at risk of burnout and rotate them out kindly.
- Be the family’s first escalation channel for non-clinical concerns.
- Help onboard new caregivers into their first placement.
- Run monthly small-group meetings with caregivers in your zone.
- Flag any safeguarding concern immediately to the Operations Head.
- Maintain a clean professional appearance and never miss a scheduled visit without notice.
What we're looking for
Skills and experience required
- GNM diploma or BSc Nursing, or 5+ years caregiving experience with strong references.
- 3+ years in patient care or supervisory role.
- Two-wheeler license and ability to ride safely across Bangalore.
- Spoken comfort in Kannada + Hindi + English (Tamil/Telugu a bonus).
- Smartphone literacy for visit logging and family WhatsApp groups.
- Emotional maturity — ability to deliver hard feedback gently.
Nice to have
Bonus points if you have these
- Prior agency supervisory experience.
- Geriatric or palliative care training.
- Experience with hospital case management.
- Comfort presenting to small groups (caregiver meetings).
Shift
- Daytime — 9 AM to 6 PM, 6 days/week. Sundays off.
Compensation & benefits
- ₹35,000–₹55,000 / month — salaried, not per-visit.
- Fuel allowance ₹4,500/month.
- Smartphone + data plan.
- Annual leave (18 days) + sick leave (8 days).
- Group medical insurance.
- Bi-monthly training updates.
- Annual performance bonus.
Career path
- Year 1–2 · Care Supervisor — master your assigned zone.
- Year 2–3 · Zone Lead / Senior Supervisor (₹55–75k/month).
- Year 3+ · Operations Head — run field operations across Bangalore.