Responsibilities
- Conduct field visits and in-person verification steps for helpers (identity, address, references, and other checks defined in our SOPs).
- Run structured interviews or screening conversations; assess fit, experience, and documentation; record outcomes clearly in CRM / internal apps the same day.
- Capture photos, documents, and notes per policy; ensure files are complete and legible for audit and quality review.
- Support helper onboarding touchpoints — briefings on expectations, app usage where applicable, and next steps after verification.
- Perform quality audits, spot checks, or re-verifications when ops or leadership flags risk or repeat issues.
- Coordinate with sourcing and city ops on schedules, priorities, and escalations; communicate delays or blockers early.
- Represent EzyHelpers professionally with helpers and, when required, with families for in-person fit or clarification visits (as per playbook).
- Follow safety guidelines for solo field work; use check-ins and reporting lines as defined by the company.
- Maintain daily activity logs (visits, outcomes, mileage or time) so dashboards and SLAs stay accurate.
Requirements
- Comfort with full-time field work across Bangalore — different neighbourhoods, traffic, and schedules.
- Valid two-wheeler license and own vehicle preferred; ability to travel independently for most of the workday.
- Strong smartphone skills: mobile apps, WhatsApp, maps, and uploading photos or forms without friction.
- Clear communication in English and Hindi; Kannada is important for many local conversations — you should be able to hold basic professional dialogues in all three where needed.
- High integrity and discretion when handling IDs, addresses, and personal data.
- Reliable documentation habits — if it is not logged, it did not happen.
- Respect for domestic workers; firm on standards without being dismissive or rude.
Nice to have
- 1–2 years in field verification, background checks, staffing, security, logistics, or gig / hyperlocal ops.
- Experience with domestic help, facility services, or marketplace field teams in India.
- Familiarity with Bangalore localities and commute patterns.
- Prior use of CRM, ticketing, or field-force apps.
Typical day (illustrative)
- Start from HSR or a defined reporting point; pick up the day’s visit list and priorities from ops.
- Travel to helper locations; run verification and interviews; upload proof and notes.
- Sync with sourcing or team lead on edge cases, rejections, or re-schedules.
- End-of-day: close loops in tools, hand off open items, prep tomorrow’s route where possible.
How we measure success
- Verification cases completed on time with complete, audit-ready records
- Quality of field notes and adherence to SOPs
- Accuracy (low rework / low dispute rate tied to verification gaps)
- Collaboration signals from sourcing and city ops
- Professional conduct in helper and customer interactions
Work setup
- Full-time employment; primarily field-based with regular reporting into our Bangalore office (HSR Layout).
- Compensation and field-allowance structure discussed with shortlisted candidates.
- Company will share safety, dress, and conduct guidelines for field work.
Why join
- Direct impact on family safety and helper dignity in a category that needs better standards
- Clear growth path toward senior field, team lead, or city ops roles as we scale
- Structured playbooks and tools — not arbitrary “figure it out” field work